1. If you are not completely satisfied with your purchase, we will gladly issue a refund or exchange within 30 days of the purchase date. All merchandise must be unworn and must have its original tags attached. Credit will be issued for the original amount paid on the merchandise returned, excluding the shipping and handling fee. Refunds are issued in the original form of payment only. If the order was paid by multiple methods, the refund will be issued first to the credit card, unless otherwise specified. In order to expedite your return or exchange request in a timely manner, please be sure to fill out a Return & Exchange form by downloading a form from our site (click here) to download the return form in PDF format or requesting a form by calling our customer care at 1(800) 301-7345 and send it back along with your return package.

2. Complete all parts of the Return Form. Retain your original order invoice/packing list for your records.

3. Pack and seal your merchandise securely (in the original package if possible) and include the completed Return Form. Please note that return shipping charges are the customer's responsibility and will not be paid for or refunded by WILLIAM RIERA USA.

4. Mail package to:

WILLIAM RIERA USA
Attn: Online Returns
1652 N 100 E
Springville, UT 84663

If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), WILLIAM RIERA USA will gladly issue a full refund for the purchase price including the shipping cost.

WILLIAM RIERA USA will send a return shipping label for any such error on our part. Once we receive the item(s) back, the refund will be issued promptly.

WILLIAM RIERA USA will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.

You may cancel any order which has NOT shipped. Any shipped order cannot be cancelled. All cancellation requests must be made by phone; no emailed cancellation requests will be accepted.

Please call WILLIAM RIERA USA Customer Care at 1(800) 301-7345, Monday-Friday, 9am-5pm (PST).

Although we will try our best, no guarantees are made that a cancellation request will be fulfilled.

IF YOUR ORDER HAS BEEN SHIPPED AND STILL WISH TO CANCEL:

Please refer to the RETURNS AND EXCHANGE section as the cancellation will be considered as a return.

If you return the order without opening the box, you will receive a full refund of the purchase price less shipping. The return shipping cost will have to be paid by you in this instance.